You may directly call to Support Centre at the number given blow this webpage. There are other options, like email. Another instant way it to use notification from your app.

You can contact Support Centre anytime, and get help 24/7 (throughout week).

No. Frank help and support is free of cost. There is no hidden charges or deduction.

It depends, as support team receives numerous types of issues. For instance; specific inquiry, simply help, technical troubleshooting, pending order, payment issues etc). But most of the issues are resolved immediately.

There are some instances where Support Centre representatives cannot immediately fix the requested issue. Such cases often involve technical troubleshooting or payment concerns. It naturally takes a little time to fix the matter through concerned department(s).

While checking out from any online store, there is an option for shipping services. Select ‘Frank’ from the dropdown/list. There, you can avail the Frank Store Shipping with options of delivery types, flexible pick/drop times etc. Note, all online stores do not offer Frank services.

No. You do not need to install any app or subscribe to Frank. Store Shipping services can be availed by any buyer while shopping online. We will delivery your parcel at provided destination.

When you opt and confirm Frank Store Shipping (while checking out from any store), you will automatically get notification at your provided email and phone number. This also includes Order Tracking Number. You can trace and track your parcel any this website, as well as from PWA (progressive web app).

Frank courier and shipping rates are not only reasonable, but far lesser than expected, especially when you consider the rich options provided by Frank.

E-merchant and online stores should visit the webpage “E-merchant Store” and fill the subscription form. Frank team will contact you for the further processes.

You may download Frank Customer App from Google Play Store, Apple Store and Huawei App Gallery (depending on your smartphone OS and platform).

Of course, you can set. The Flex delivery option facilitates to customize parcel pick and drop timeslot that suites your ease and availability.

You can entertain Space (parcel shop) options as pick and/or drop location, while placing order. This options offers great flexibility for busy customers who don’t want to wait for rider (transporter) for picking or dropping their parcels.

Frank earns customers’ trust by ensuring the security of their parcels. You are also requested to take the picture of your parcel, and mention the type of item inside parcel box. In-transit insurance may also be opted. In addition, you can not only track and trace your parcel anytime, but also directly contact the transporter (courier-man) via chart or call.

Frank offers highly competitive rates for domestic and international shipping, comparing wellknown names in the market. Moreover, Frank occasionally gives different offers and discount tokens to their customers.

Frank Customer App includes the option of Air Shipping. Please see the options there. However, Air Shipping facility is available for selected locations at present.

‘Air Rider’ is the person who is responsible to pick and drop your ordered parcel. However, if you opt ‘Space’ along with Air Shipping, then you may pick or drop your parcel at selected ‘Space’ (parcel shop).

Since all air shipment go through scrutiny and scanning at airport, therefore make sure you have read and understood the list of prohibited items (given in your app, as well as listed in this website).

No. Due to airport-custom regulations, you cannot send any similar item in bulk quantity, especially if it involves international flight.

Frank offers unique and streamline tracking to all shipping services, including Air Shipping. Live tracking, and direct contact to rider is available to all customers.

Space is a registered and secured location, where customers’ parcels are temporarily stored. It is a provisional spot between or nearby origin and destination of parcel. This storage facility is part of modern postal and courier services.

Any registered ‘customer’ or ‘transporter’ of Frank App can utilize ‘Space’, against nominal charges. If you are a customer, then you can directly pick or drop your parcel at nearby Space (instead of waiting for the transporter to pick or drop parcel from your home or office).

Yes, you can directly place ‘storage only order’ by visiting any nearby Space. There is no prerequisite of installing any app. The Space provider/runner will weight and measure your parcel on spot, and store your parcel for requested number of hours or days.

If you request and select Space as your pick or drop location with shipping, then nominal charges will automatically include in your shipping/courier rate. No need to pay additionally to Space, while picking or dropping your parcel.

If you are a Customer, then go to Space (in your Customer App). It will show the list of all Space (locations/facilities) near selected pick or drop location. You can select any Space, according to your ease.